Returns & Refunds
Hi there! Thank you for supporting our small, family-owned business. We’re here to ensure you’re happy with your order, but since each item is unique, here’s what you need to know:
Custom Items:
- Can only be returned if they arrive damaged.
- You’ll have 10 days from delivery to report any issues.
- We only ship custom items after you’ve reviewed and approved them.
Bath & Body Products and Earrings:
- For hygiene and safety reasons, these items can’t be returned once opened or used.
All Other Items:
- Items can be returned within 30 days of delivery, even if opened, as long as they are in good condition.
Refunds:
- Refunds are applied to the original payment method.
- Shipping costs, fees, duties, and taxes are non-refundable.
How to Return:
- Contact us before sending anything back, and we’ll assist you with a Return Merchandise Authorization (RMA).
- Returns sent without authorization can’t be accepted.
Helpful Tips:
- We recommend using a tracked and insured shipping method for returns.
Friendly Reminder:
- Unsolicited returns (items we didn’t agree to take back) can’t be refunded.
We’re grateful for your support and are happy to help if you have any questions!
- Last Updated December 15, 2024